Mavenlink Blog Posts

If you haven’t noticed, we truly enjoy talking to our Mavenlink users. On any given day you are likely to find our CEO Ray Grainger taking incoming phone calls, or our core software engineers responding to emails at support@mavenlink.com. Of course this is driven by our desire to be highly responsive, but just as importantly, we learn a ton from just about every conversation we have.

With over 20,000 businesses now using Mavenlink, it was time to launch live chat throughout the site and create a robust Support Page that includes:

1. Community Forums – we learn things from our users everyday; it was time to open up a forum for everyone to benefit.
2. Feature List – now everyone can see the features that your fellow users are requesting, vote on existing feature requests, and add new ones. This has always been the key driver of our development decisions, now it is even easier for our users to add their input.
3. FAQs – an easy way to tap into solutions to known issues
4. Ticket Management – will provide more visibility into open support requests, where they stand, and who is working on them from the Mavenlink side.

Many thanks to the team at SnapEngage for the outstanding chat software and to the team at Zendesk for developing a great piece of customer support software, we think you will find both of them as intuitive to use as we have.

Also, while live chat and the new support site bring a number of new features, all of the old channels are still available. You can still find us on Facebook, Twitter, and Get Satisfaction. The Test Drive Workspaces are still available for anyone to test out the project workspaces and interact with our team. And last, but not least, for those paying subscribers, your personal Mavenlink representative is always at your service.