If you haven’t noticed, we truly enjoy talking to our Mavenlink users. On any given day you are likely to find our CEO Ray Grainger taking incoming phone calls, or our core software engineers responding to emails at email@example.com. Of course this is driven by our desire to be highly responsive, but just as importantly, we learn a ton from just about every conversation we have.
With over 20,000 businesses now using Mavenlink, it was time to launch live chat throughout the site and create a robust Support Page that includes:
Many thanks to the team at SnapEngage for the outstanding chat software and to the team at Zendesk for developing a great piece of customer support software, we think you will find both of them as intuitive to use as we have.
Also, while live chat and the new support site bring a number of new features, all of the old channels are still available. You can still find us on Facebook, Twitter, and Get Satisfaction. The Test Drive Workspaces are still available for anyone to test out the project workspaces and interact with our team. And last, but not least, for those paying subscribers, your personal Mavenlink representative is always at your service.