ServiceTitan Improves On-Time Project Delivery by 20% With Mavenlink

Oct 22, 2018

ServiceTitan Improves On-Time Project Delivery by 20% With Mavenlink

ServiceTitan is a field service software and mobile app company that supports residential HVAC, plumbing, electrical, and other home service businesses, both in the office and in the field. Find out how Mavenlink helped ServiceTitan improve on-time project delivery by 20%.

Who is ServiceTitan?

ServiceTitan is designed to be the only system needed to to improve sales, supercharge teams, and easily manage home service businesses. ServiceTitan’s software features include reporting, dispatching, scheduling, customer service, inventory, sales, and more. Their continued success has led to them being honored as a Rising Star in Forbes Cloud100 Top Companies and trusted by more than 1,000 of the most successful home service companies.

The Challenge

The ServiceTitan onboarding team needed a project delivery solution that could improve their processes, maintain growth, and keep customers satisfied, unlike the multiple unintegrated systems and spreadsheets they had been using. “It was difficult to make sense of our data,” said Omar Al-Omar, Senior Manager of Customer Success Operations at ServiceTitan. “We couldn’t see how long it was taking us to get from phase one to phase two in the onboarding cycle.” ServiceTitan sought out a solution that could provide comprehensive, reliable project information and consolidate management for a better understanding of project health and resource availability.

The Shift to Mavenlink

Mavenlink’s integration with Salesforce and JIRA helped ServiceTitan derive the most value possible from their data and better serve customers. Mavenlink also provided a collaboration platform that united teams, enabled greater understanding of task progress, and allowed for more agile project adjustments and improvements. “With Mavenlink, it’s very easy for everyone to collaborate, including our customers.”

The Results

  • Improved on-time project delivery by 20%
  • Enabled highly productive team collaboration
  • Increased visibility and rate of billable utilization

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