CORE Business Technologies Increases Billable Utilization by 35% with Mavenlink

Sep 21, 2020

CORE Business Technologies Increases Billable Utilization by 35% with Mavenlink

CORE Business Technologies is a single source vendor that provides clients with world class in-person, self-service, and back office processing on a single platform. Find out how Mavenlink helped CORE improve their billable utilization and team productivity through critical resource management support.

About CORE Business Technologies

CORE Business Technologies provides integrated payment transaction processing and reconciliation, helping clients harness multiple systems and deliver through a single solution. CORE’s innovative SaaS-based payment solutions create an easy-to-use interface for revenue management, which is backed by the full support of CORE teams, to ensure a frictionless experience.

The Challenge

CORE used a variety of solutions to manage their growing number of projects, including using Zoho for project management, spreadsheets for time entry and management, and Microsoft Project for project managers. However, these processes created a hectic workday due to the large amount of disconnected systems and files generated from the numerous solutions.

In order to find greater success, the team at CORE needed a solution to overcome several critical challenges, including team collaboration, time tracking, and client communication.

The Switch to Mavenlink

The limits being experienced by CORE when using their legacy systems led the team to search for new software that could help them grow and improve their projects. The search for a new project management and project portfolio management solution led the CORE team to choose Mavenlink for its ability to meet the highest number of requirements.

The major project management requirements fulfilled by Mavenlink included time tracking, helping project managers better understand team utilization rates and assisting the accounting department in providing accurate billing, portfolio view, providing a level of transparency that was critical for the team, and project insights, providing an understanding of utilization and tracking project milestones that was a critical step in CORE continuing to strengthen their projects.

The Results

  • 50% increase in team productivity
  • 35% increase in billable utilization rate
  • Simultaneous in-progress projects doubled
  • 100% companywide time entry compliance

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