Is it Time for a Professional Services Automation Update?

May 11, 2021

Is it Time for a Professional Services Automation Update?

For many companies, Professional Services Automation (PSA) software has been a lifeline for streamlining operations, simplifying time tracking, and making project management and resource management more efficient. But like any technology advancement, what was once a breakthrough can over time become a little worn around the edges (we’re looking at your dusty DVDs and wired headphones). With the expansion of APIs and better integrations, growth in artificial intelligence (AI) algorithm accuracy, and the evolution of professional services engagements and expectations, yesterday’s software platforms can’t keep up.

Could your PSA be doing more for your teams? Is the operational software solution at the heart of your business in dire need of an update? Evaluate your existing solution based on these key factors:

Your Automation Is Being Outpaced

With earlier PSA solutions, the promise of automation often didn’t meet up with reality. As client demands have accelerated and operational functions have grown increasingly complicated, baseline PSA software is falling further behind what it takes to succeed. New business practices are likely outside the purview of your PSA. Modern systems are unlikely to integrate, which reduces data access and limits the intelligence needed to automate effectively. As a result, your teams are probably taking on more tasks or having to find workarounds for systems that are out of sync with your operational realities.

Inefficiencies Are Eating Away at Your Margins

The faster pace of work today makes the limitations of outdated PSAs even more frustrating. And expensive. Just when your teams need to move faster, the lack of integration and need for manual interventions with legacy systems are using up valuable (billable) time. From developing your own spreadsheet-based analytics to tracking the availability of team members manually, standard processes that should fall within automations are taking a lot of time. That means more hours attributed to projects, which directly eats into precious margin dollars.

Forecasting is Formidable

All of the growing business pressures make planning ahead even more important in today’s professional services organizations. To see the future, you have to have a clear picture of the past. That means access to data and analytical functions that measure effectiveness, profitability, and variability in your business. Often, this information is spread across different systems and traditional PSA solutions can’t access everything they need. This puts pressure on your team to hunt down the essential inputs or the appropriate analytics just don’t get done. And without that analytical perspective, accurate forecasting is impossible. You’re kind of flying blind.

The Potential of Modern PSAs

The future of Professional Services Automation is anchored in services engagement science, cloud-based for future-readiness and ongoing updates, API-enabled for full integration, and purpose-built to give you the features and functionality your projects demand. Today’s advanced PSA solutions include resource talent matching, utilization rate improvement opportunities, project timeline insights, project burn rate comparisons against goals, margin forecasting, pipeline management, and more.

By updating your approach, more of your everyday tasks can once again be automated. Insights for better business planning and continuous improvement can be more easily accessed. And the advantages of new technologies like AI and cloud-based computing can be yours. Stop using the PSA solutions of the past. The future of Professional Services Automation is here.

Discover the Deeper Potential

It takes more than knowing you need to improve your processes, you need solutions that actually improve your organization. Find out what’s holding you back with our free ebook, “Resource Management: What You Need to Succeed.”

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