QA Specialist

Location / Salt Lake City, UT, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

A successful QA Specialist at Mavenlink is curious, open to feedback, and always looking to improve processes.

Key Responsibilities - You are:
  • passionate about providing a seamless experience to your users

  • a good listener, are empathetic and able to think about different perspectives and business use cases
 when testing

  • able to understand the small details without losing perspective of the product as a whole

  • fearless about looking for ways to break things and consistently stray from happy paths

  • able to understand complex systems and how changes to one feature may impact other parts of the product

  • curious and always asking the “what if…” questions

  • self-driven and love to seek out, identify, and find the root cause of bugs

  • assertive and able to work with minimal supervision

  • skilled at communicating in both technical and non-technical realms

  • able to work with distributed teams and prioritize tasks

  • collaborative and value giving and receiving feedback

  • excited about iterating on processes and making continuous improvements to personal and team workflows

  • comfortable jumping into Web Inspector, Network Activity, and Console Log

  • willing to jump in and pair with Engineers when the opportunity comes up

  • always digging deeper to provide detail around bugs and know-how to find that information for Engineers using tools like Airbrake and New Relic

  • familiar working in an Agile environment and have knowledge of continuous integration tools 

  • knowledgeable with HTML, JS, CSS, and SQL

  • experienced with API testing using tools like Postman or Terminal

  • Become an expert on the inner workings of the Mavenlink app (in browser, mobile, and chrome extension)

  • Create and execute test plans based on product requirements and specifications

  • Work with Product Managers and Engineering Team Leads to validate acceptance criteria to keep all teams are accountable 

  • Maintain and communicate testing timelines, schedules, and status reports

  • Verify that features work correctly and respect permissions and plan, while keeping an eye open for regressions

  • Identify product defects, log issues into a bug tracking system, and verify fixes
  • Validate the user experience flow to ensure it solves the problem as outlined

  • Work with Support Team Lead to triage and provide product context in the bug prioritization process

  • BA or BS degree or 3+ Years Equivalent Experience

  • Eagerness to work and collaborate with other team members

  • Experience with Agile software development methodology

Mavenlink is an Equal Opportunity Employer.
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