Support Associate

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

Key Responsibilities

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers

  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs

  • Field and promptly respond to incoming email and live chat messages from customers

  • Obtain necessary information from customers to adequately follow up
  • Document important customer information including any issues and solutions for future reference

  • Collect and record customer feedback and information, and share that with appropriate departments and team members

  • Generate interest in new products or services and connect customers with salespeople when required

  • Foster and maintain relationships with customers to improve our retention rate

  • Attend all required customer service-related meetings


Qualifications

  • Experience with cloud-based/SaaS solution offerings
  • Excellent organization, project management, time management, and written and verbal communication skills

  • Ability to quickly grasp and succinctly explain technological and business concepts

  • Willingness to 'roll up your sleeves' and assist wherever needed
  • Ability to work independently and to deliver on detail as well as strategy
  • 2+ years of experience in a customer service-related role

  • Ability to foster and maintain relationships

  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Willingness to work independently or as part of a team


At Mavenlink, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products, and a successful business.

Mavenlink is an Equal Opportunity Employer.

Client Support

If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.