Support Associate

Apply Now

The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.


Key Responsibilities
  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers

  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs

  • Field and promptly respond to incoming email and live chat messages from customers

  • Obtain necessary information from customers to adequately follow up
  • Document important customer information including any issues and solutions for future reference

  • Collect and record customer feedback and information, and share that with appropriate departments and team members

  • Generate interest in new products or services and connect customers with salespeople when required

  • Foster and maintain relationships with customers to improve our retention rate

  • Attend all required customer service-related meetings


Qualifications

  • Experience with cloud-based/SaaS solution offerings
  • Excellent organization, project management, time management, and written and verbal communication skills

  • Ability to quickly grasp and succinctly explain technological and business concepts

  • Willingness to 'roll up your sleeves' and assist wherever needed
  • Ability to work independently and to deliver on detail as well as strategy
  • Bachelor's degree or equivalent experience in computer science, business, or related field

  • 2+ years of experience in a customer service-related role

  • Ability to foster and maintain relationships

  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Willingness to work independently or as part of a team

Mavenlink is an Equal Opportunity Employer.
Ml logo bl bridge

If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.