Strategic Account Manager

Location / Irvine, CA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

Key Responsibilities:
  • Partner with Sales Account Executives, Sales Solution Consultants, and Client Success Managers to sell Professional Services (“PS”) to new and existing customers.  This includes:
    • Scoping PS engagements
    • Developing and/or coordinating estimates and pricing for PS engagements.
    • Creating Statements of Work for PS engagements.
    • Facilitating negotiations related to PS engagements (SOW questions, redlines, etc).
  • Conducting demos for existing Clients for Mavenlink and for systems that Mavenlink integrates with such as Salesforce, Jira, NetSuite, etc...
  • Provide increased credibility to Mavenlink team during Sales and/or Existing Client discussions.
  • Serve as a PS knowledge expert, offering insights into PS delivery operations and related best practices.
  • Engage and coordinate with key Mavenlink PS stakeholders on adjustments or customization to implementation packages and/or delivery timelines.
  • Engage and coordinate with Mavenlink PS Operations on unusual staffing commitments and/or timelines.
  • Support tracking and maintenance of Advisory Services Monthly and Quarterly New Deal Pipeline
  • Actively contribute to the maintenance, support, and updates of SOW templates
  • Actively contribute to the creation, maintenance, and updates of Advisory Services Content Assets (including PS Sales presentations, RFP content, PS Sales materials)
  • Effectively balance a “sale hunting” mentality (being hungry to win and sustain new client business) with the important needs for PS revenues/margin, the health of PS delivery organization, and the ability for PS engagements to yield happy, referenceable clients.

Experience and Skills:

  • BA or BS required
  • 2+ years experience at a consulting firm, software company, or equivalent in a professional services role
  • Knowledge of the unique challenges faced by professional services organizations and the opportunities and solutions available in the market
  • Ability to work effectively within teams and build relationships that cross different groups within the Mavenlink organization (Services and Sales)
  • Excellent written and oral communication and interpersonal skills
  • Experience with Software as a Service (SaaS) is strongly preferred
  • Knowledgeable about standard delivery process methodologies (e.g. Waterfall, Agile) and related tools.
Mavenlink is an Equal Opportunity Employer.
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