Integrations Support Specialist

Location / Irvine, CA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

Reporting to the Director of Support, the Integrations Support Specialist, will work to solve complex technical problems that provide our clients with the means to run their business more efficiently and with better visibility.
 The Integrations Support Specialist will work alongside experienced professionals sharing the mission of enhancing business performance through 3rd party applications (such as Salesforce, JIRA, NetSuite, Intacct) to Mavenlink. You will work with a number of clients on a support basis with the mission of providing expert technical support. The role provides an opportunity to gain valuable business and analytical experience while drawing on the knowledge of the Support and Technical Services teams.

The Duties
  • Identify, assess, and troubleshoot complex configurations
  • Understand our clients’ business requirements and objectives while ensuring alignment with the Mavenlink solution to drive desired business results
  • Understand Mavenlink’s database systems to obtain information for ad-hoc data analysis
  • Provide analytical support to ensure the integrity of Mavenlink’s
  • Interpret data, analyze results using analytical techniques and provide ongoing analytical support
  • Troubleshoot integration configuration and help diagnose issues with standard metrics and reports on an ongoing basis
  • Assist with activities such as requirements gathering, functional design, system testing, user acceptance testing, issue troubleshooting, resolution, change management, and training
  • Contribute to an environment that fosters collaboration and teamwork through sharing experiences, information, perspectives, skills, and expertise

The Candidate

  • The ideal candidate is self-motivated and directed, a collaborator, and has a can-do attitude.
  • Ability to interact and perform in a cross-functional team environment while remaining sensitive to the varying cultures of both internal and external organizations
  • A quick study with a true passion for working with numbers to solve problems, analyze procedures, and investigate business issues
  • Excellent written and oral communication and interpersonal skills
  • Ability to present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
  • Ability to self-manage tasks and deliverables across multiple projects and gauge relative priority.
  • Adaptable to change and the ability to maintain a high level of performance while identifying and mitigating risk and addressing areas of uncertainty.

Experience - Technical
  • Knowledge of enterprise architecture, systems architecture, integration architecture and data architecture standards, frameworks, and practices
  • Experience with common system integration methods and technologies including Web services, SOAP, JSON, REST, APIs, XML, Business process automation and orchestration tools and software
  • Experience working with relational databases and data interdependence
  • Demonstrated technical skills and project implementation experience designing, configuring, and deploying SaaS based software solutions

Experience – Non-Technical
  • Experience on software implementations, understanding of SDLC
  • A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of his or her actions
  • Ability to work with minimal supervision in a fast-paced and dynamic startup environment
  • A willingness to tackle difficult and complex problems
  • Strong work ethic and attention to detail
  • Capacity to react quickly to problems as they arise and meet deadlines under pressure

  • BA/BS computer science or engineering degree or equivalent working experience
  • 3+ years industry experience in a customer-facing technical field such as professional services, engineering, consulting or technical support
  • 3+ years experience in technical deployment and project implementation for on-premise/cloud-based commercial software applications, such as ERP, CRM, CMS and other systems
  • Broad technical knowledge of internet based products and technologies

Additional Preferred Skills:

  • Prior experience in debugging, production support, or writing code
  • APIs and XML/JSON data structures
  • Experience with SQL and understanding of ETL and LDM
  • Experience with Ruby, C#, shell scripting, CSS, JS or similar

Mavenlink is an Equal Opportunity Employer.
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