IT Intern

Location / Irvine, CA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Job:
This role is designed to provide a college student with valuable professional experience supporting our internal customers in a growing organization. You will assist the IT team with various support duties such as provisioning, onboarding, and deployment of assets,  handling customer support incidents such as network troubleshooting, hardware, and software support.   Additionally, you will have an opportunity to grow your professional network and contribute to the IT Team.
IT Intern Duties and Responsibilities:
  • Provide exceptional customer service while responding to ticket system request and face to face interactions
  • Support the IT team in maintaining hardware, software and other systems
  • Assist in troubleshooting challenges and provide technical support
  • Organize and maintain IT resources
  • Provide technical support related to Mac equipment
  • Escalate critical customer situations to appropriate team members
Qualifications & requirements
  • Currently pursuing a degree in an Information  Technology or Computer related field
  • Experience supporting multiple, simultaneous engagements/customers
  • Excellent iOS troubleshooting ability
  • Excellent verbal and communication skills
  • Must be a detailed oriented and be an organized thinker who is services minded which strong customer service skills
  • Ability to function as an individual contributor and a member of a team
  • Ability to manage competing priorities and fulfill tasks to meet project deadlines
  • Ability to work in a fast-paced environment with changing needs and requirements
  • Ability to lift 20 lbs.
Value of Internship
The Information Technology Support internship offers practical work experience that matches your academic and personal interest and introduction to all aspects of technical support. In addition, you’ll have exposure to other IT roles within Mavenlink.   
Mavenlink is an Equal Opportunity Employer.
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