Senior Salesforce Administrator

Location / Irvine, CA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

We are searching for a high-energy, self-motivated Salesforce Administrator to join Mavenlink. This individual will be a central part of the Business Operations division working collaboratively with Executive Leadership, Managers and individual systems users to drive strategic, operational, and organizational improvements across the company.

As a Business Operations team member, you thrive on driving change and adding significant value to an organization. You fully immerse yourself in problem-solving, draw insights from analysis, and develop compelling, synthesized recommendations. You persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation, and check back in to see the impact of your recommendations. The Business Operations team is at the forefront of Mavenlink's fast-moving strategic priorities, tackling operational challenges and enabling innovation.

Key Responsibilities:
  • Ensure 24/7 operational support and maintenance of Salesforce system and infrastructure, including monitoring and maintaining the system and infrastructure as well as participating in day-to-day operations
  • Play a key role on the Business Operations team as a technical expert, system architect and administrator
  • Responsible for technical aspects of Salesforce, including data migrations, data quality, systems integrations, third party applications, and AppExchange products 
  • Responsible for implementing customized solutions that support business requirements and drive key business decisions 
  • Work with business users and Business Operations management to identify, prioritize and document requirements for system enhancements and workflow improvements 
  • Seek out opportunities to utilize Salesforce and other Business Operations systems to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace 
  • Develop end-user documentation, including application training manuals, job aids, and workflows 
  • Identify root causes of operational issues, resolve problems and/or recommends solutions for implementation by others.
  • Work with business units to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery, and migration strategies
  • Responsible for documenting the infrastructure and monitoring systems.
  • Other duties as assigned by your Supervisor
  • Develop and document programs, scripts, and standard operating procedures pertaining to systems administration
  • Research and assess future technology options to support technology growth and maturity
  • Develop and provide recommendations to aid in system software planning and budgeting
  • Assist users with day-to-day issues, problems and questions 

Qualifications:
  • Bachelor's degree required with a minimum of 4-8 years of experience providing administration Salesforce and other systems
  • Salesforce Certified Administrator certification required
  • Salesforce Certified Advanced Administrator certification preferred
  • Salesforce ServiceCloud experience preferred
  • Experience administrating or integrating additional cloud applications HubSpot, Lattice, Gainsight, SalesLoft, ZoomInfo, Zuora
  • Strong business and technical acumen
  • Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
  • Ability to interact and communicate with all levels of an organization both internally and externally
  • Ability to analyze and present data in a way that meets the needs of the recipient
  • Effective written and verbal communication skills
  • Team player who is also able to work independently with little supervision
  • Ability to work in a high performance, fast-paced team environment
  • Ability to prioritize and work well under pressure with a sense of urgency while remaining focused and maintaining accuracy
  • Extremely high personal and professional integrity
Mavenlink is an Equal Opportunity Employer.
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