Client Success Manager

Location / Boston, MA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Job:
  • Build a strong rapport with customers and manage their relationships with Mavenlink through the entire client journey, from initial kickoff through upselling and contract renewal

  • Be the customers’ go-to person! Provide international and US-based customers with a superior level of service through multiple support channels

  • Understand the client’s business needs and objectives, and ensure alignment to the Mavenlink solution

  • Research and resolve customer inquiries in a timely manner

  • Conduct onboarding and introductory training sessions

  • Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

  • Wear a lot of different hats, not literally though!

The Perfect Client Success Manager:

We are looking for a strong, customer service oriented individual with experience in professional services or fee-for-service businesses. 
  • You have 5-10 years of experience in account management, training and customer support experience. Can you say… expert!

  • You exercise sound judgment in business decisions and negotiation while demonstrating effective and professional customer service 
 • You have exceptional organization and time management skills that couple well with your written and communication skills

  • You can do light technical solutioning, engaging in consultative dialogue with clients

  • You desire to do meaningful work alongside bright, engaged people and work within a collaborative team

  • You are flexible and adaptable to change in a fast-paced, start-up company environment

  • You want to shine and showcase your unique skill set for potential advancement and recognition

  • College degree? Yes, you graduated! 

  • Up to 10% travel may be required

Mavenlink is an Equal Opportunity Employer.

If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.