Project Manager

Location / Boston, MA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

About the Role

  • Manage and support the implementation of our client’s solutions/integrations, as well as key internal projects and strategic initiatives
  • Project planning and coordination, project team resource management, and overall delivery to ensure our clients experience value through the Mavenlink solution
  • Relationships, relationships, relationships. Quickly establish trusted relationships with our clients, project teams, and with key stakeholders both within Mavenlink and across our partner network
  • Create a climate where team members are inspired to do their best by establishing and maintaining shared goals and by setting clear and concise expectations
  • Contribute to the development of Mavenlink's project management best practices, methodologies and professional development of more junior project managers

About the Job

Our ideal candidate will:

  • Demonstrate a strong understanding of project management fundamentals including: scope management, time management, quality management, cost management and risk management.
  • Deliver highly complex engagements with multiple work streams into a variety of client situations achieving a high level of customer satisfaction within the context of the agreed upon scope of work.
  • Demonstrate a strong understanding of common software implementation practices, methodologies and standards
  • Understand our clients’ business needs and objectives while ensuring alignment with the Mavenlink solution to drive desired business results.
  • Successfully manage the implementation of concurrent, complex projects by understanding and deploying project management methodologies and tools
  • Ensure deliverables and commitments from multiple organizations are coordinated with efficiency and harmony for geographically dispersed project teams
  • Develop and meet realistic project time frames by implementing achievable, end to end project plans
  • Establish a strong change control process with Client adhering to Mavenlink standards and develop change orders, statements of work as needed
  • Ensure a high level of fiscal control over projects by developing, tracking and meeting forecast goals related to productivity and profitability
  • Create and deliver project level reporting to communicate status, required actions, financial metrics and potential risks or issues to both internal and external stakeholders
  • Lead regular executive steering committee meetings to ensure senior stakeholders are informed and actively engaged in project success
  • Identify, assess and proactively resolve project risks
  • Identify and suggest best practices and continuous improvements via post project reviews and root cause analysis
  • Contribute to the development of the Mavenlink implementation methodology
  • Demonstrate effective problem solving skills addressing complex business problems with agility and efficiency and escalating selected concerns as needed. 
  • Demonstrate ability to work with limited oversight while observing project management best practices and driving projects toward a successful outcome.

About the Candidate

The ideal candidate is a go-getter, a collaborator and has a can-do attitude.

  • Experience with Software as a Service (SaaS) and PMP certification is strongly preferred
  • Knowledge of the unique challenges faced by professional services companies and the opportunities and solutions available in the market
  • Ability to discuss Client’s business needs and goals knowledgeably and coherently
  • Ability to manage the expectations and requirements of internal and external stakeholders
  • Deep understanding of project management methodologies, tools and all phases of the project lifecycle including: plan and assess, design and build, train and deploy, and go-live
  • Address complex, nuanced business situations in a highly matrixed environment
  • Leadership ability to manage and foster a team-oriented environment
  • Ability to leverage both formal channels and informal networks
  • Ability to drive performance while guiding and directing both internal and external project teams via local and virtual channels
  • Ability to effectively cope with change and maintain high levels of performance while mitigating risk and addressing areas of uncertainty
  • Experience in establishing clear direction, defining goals, and distributing workloads to the appropriate teams and individuals
  • Leadership, problem solving, and decision-making skills with ability to influence, motivate, and lead people within and outside team
  • Be a team player! Ability to interact and perform in a cross functional team environment while remaining sensitive to the varying cultures of both internal and external organizations
  • Excellent written and oral communication and interpersonal skills

Qualifications


  • Minimum Bachelor’s Degree is required
  • Demonstrated ability to perform the essential functions of the job typically acquired through 7+ years of progressive experience
  • Proficient in the use of standard business applications and specialized in-house and customer systems
  • Knowledgeable about standard software development process methodologies (e.g. Waterfall, Agile) and tools. Comfortable developing implementation assets.
  • 3-5 years experience at a consulting firm, software company, or equivalent a project management role 
  • 5-7 years experience working in a client facing role, either as an external consultant or an internal client/customer supporting role working on business application implementations
Mavenlink is an Equal Opportunity Employer.
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