VP, Advisory Services East

Location / Boston, MA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

The VP of Advisory Services serves as our Professional Services (PS) domain expert, working with our prospects and clients to ensure that services are scoped appropriately to deliver their desired business outcomes.  To accomplish this, the VP, Advisory Services teams closely with our Sales (Account Executives, Managers, and Executives), Client Success, and Professional Services organizations.  

Key Responsibilities



New Clients

• Team with Sales AEs and Professional Services to engage with prospects as our Services industry domain expert and business architect to present delivery methodology, scope engagements (approach, schedule, resources), and to author the ultimate Statement of Work (SOW)
• Position and lead Business Process Workshops with prospects (half-day or full-day on-site engagements with key prospect stakeholders conducting deep discovery, identifying challenges/pain points, and providing a vision of how Mavenlink can help address these while optimizing prospect’s Services delivery/operations)
• Serve as program manager/executive sponsor for larger engagements
• Position Advisory Services (either as a pre-sales strategy or later during the Operate and Optimize phase) early in the process

Existing Clients


• Team with Client Success Managers and Professional Services to engage with clients as our Services industry domain expert and business architect to present delivery methodology, scope add-on, upsell, and renewal engagements (approach, schedule, resources) and to author the ultimate SOW
• Build executive relationships at clients along with Account Executives and Client Success Managers
• Sell and lead Operate and Optimize phase
• Coordinate and assist in establishing the feasibility of new engagements and deliverables
• Perform monthly/quarterly forecasting and planning for services sales and services revenue
• Learn all relevant aspects of our product suite, solutions, consulting processes and consulting methodologies in order to sell Mavenlink solutions profitably and with a high-level of client satisfaction
• Coordinate with the Sales team to communicate and transition new engagements to the Professional Services delivery team
• Define industry strategies to help Mavenlink dominate the market and provide Product feedback to help influence product strategy and direction
• Provide senior client and executive sponsorship while ensuring high levels of customer service and satisfaction are met. Build and nurture C-level relationships across the top clients to solidify their partnership with Mavenlink
• Contribute to new programs designed to improve the services sales process and the attainment of business objectives
• Design and implement processes to cost-effectively support smaller clients (Commercial)

• Design and implement processes to effectively support larger clients (Enterprise) as this portion of Mavenlink’s business continues to grow

• Help create a company-wide culture of exceptional client service – aligning metrics within various departments
• Embody Mavenlink values and provide exemplary leadership

Qualifications

• Bachelor’s degree in Business, Advertising, Marketing, and/or Communications
• 10-15+ years’ experience in leadership/management roles running a PS or Agency organization engaging Enterprise customers and/or a PS or Agency Operations team supporting the same
• An expert in the Professional Services field with the ability to consult with and advise client’s VP and C-level Services Executives
• Experience leading business development efforts for consulting services work
• Solid understanding of Project Management methodologies, processes, and tools (standard and emerging trends)
• Knowledgeable of consulting processes & methodologies
• Experience with cloud-based/SaaS solution offerings 

• Knowledgeable on all relevant aspects of the Mavenlink product suite and solutions as well as related industry solutions such as CRM, ERP, and HCM

Skills & Experience 

• Strong written communication, verbal communication, and presentation skills
• Ability to effectively communicate with multiple levels (Project Manager, Director, VP, C-level, etc.) and areas (business and IT) within a client organization
• Strong engagement and client management skills
• Strong leadership, selling, negotiation, problem-solving, and decision-making skills
• Possess outcome-based approach with a focus on using data for decision making
• Excellent organization, project management, time management, and communication skills
• Willingness to 'roll up your sleeves' and assist wherever needed
• Ability to work independently and to deliver on detail as well as strategy

This position requires 30-40% travel.

Our Philosopy

Working for a successful smaller-size tech company is a lifestyle choice rather than a job choice. We believe every company can be successful with the right technology and that every individual can be successful with the right culture. We believe in collaboration - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

  • An intentionally engaging culture - ditch the silo!
  • Competitive pay and benefit options
  • Strong work-life balance as a focus of the company
  • The chance to learn from some of the best people in the business, including the company’s founders
  • A vibrant, collaborative and devoted team, who still makes time for fun
  • Snacks? Check. Drinks? Check. Game nights? Check!

At Mavenlink, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products, and a successful business.

Mavenlink is an Equal Opportunity Employer.

Professional Services

Boston, MA, United States

Our Boston office is located in the heart of the city, at the intersection of the vibrant Downtown Crossing and Theater District neighborhoods. Mavens enjoy a quick commute via the MBTA rapid transit system, biking, or walking to the office. Hundreds of shops, restaurants, entertainment venues, green spaces, and harbor walks are right at our doorstep. Office perks include:

Perks:
  • Weekly Friday happy hour
  • Loaded snack bar
  • Sparkling water on tap
  • Iced coffee, cold brew & Nespresso coffee
  • Team games (including our Ping Pong table!)
  • New Hire Orientation
Benefits:
  • Group Health Insurance including medical, dental, and vision plans
  • Life Insurance
  • Voluntary benefit options such as Auto, Home, and Pet Insurance
  • Paid Parental Leave
  • Voluntary Commuter Benefit Options (FSA)
  • 15 days of Paid Time Off, plus two additional days with each year of employment
  • 11 Paid Company Holidays which includes a Floating Holiday
  • Top Performers employee recognition program
  • Philanthropic, social, and wellness events through MavenLife

If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.