Technical Writer

Location / Salt Lake City, UT, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

We’re looking for a thoughtful, self-motivated technical writer to join the Mavenlink Product team in our Salt Lake City office. Our team culture emphasizes collaboration, communication, and commitment to help each other learn and grow. Your opinions, thoughts, and experience will be valued and you’ll have our support in pursuing your ideas.

You will be responsible for writing copy and content for all things Mavenlink, including end-user documentation for feature launches, application workflows, partner integrations, API, SDK, and client communications. You’ll partner with our support, development, and marketing teams to provide textual direction and input on company voice and terminology standards.

Responsibilities

• Document product features to help our clients and internal teams use Mavenlink

• Create engaging, easy-to-understand content such as user guides, knowledge base articles, how-tos, step-by-step collateral, and UI text

• Build new or update existing content to support frequent product changes

• Leverage web analytics and other forms of customer feedback to identify and prioritize documents for enhancement and workflow improvements

• Adhere to the review/approval processes for new and updated documentation

• Develop and maintain documentation templates and style guides

• Provide feedback for support, training, and related customer-facing content

• Write and edit scripts for video content as needed

• Maintain a clear perspective on company-wide written material to see that it adheres to a common style and information architecture

What’s Important to Us

• Exceptional writing/editing skills; able to adopt and evolve the Mavenlink “voice”

• Highly-motivated self-starter with excellent time management skills who can work independently on multiple projects

• Super organized, detail-oriented, and able to complete tasks while meeting tight deadlines

• Exhibits independent decision-making, problem-solving, and creative thinking skills

• Innovative thinker who is proactive and readily embraces change

• A desire to grow your knowledge and professional experience

• Committed to positively contributing to an inclusive team culture

• Seeks out opportunities to improve processes and productivity

• Ability to give and take feedback in a constructive way

Ideal Experience

• 5+ years of experience in technical writing, copywriting, creative writing, or equivalent

• 3+ years creating developer documentation (API, SDK, etc.) strongly preferred

• Prior experience creating documentation in an Agile development environment

• Specific in-depth knowledge of SaaS business practices preferred

• Experience managing all aspects of content creation, delivery, and storage

• Familiarity with designing an information architecture for findability and usability

• Experience with building help centers in Salesforce or Zendesk a big plus

• Project Portfolio Management (PPM) experience a plus

• Proficiency in design using software like Adobe Photoshop and Illustrator a plus

• BA/MA, English/Technical Communications or equivalent related experience

To Apply:

Please include a writing sample or link to an online portfolio with your application.

Our Philosophy

Working for a successful smaller-size tech company is a lifestyle choice rather than a job choice. We believe every company can be successful with the right technology and that every individual can be successful with the right culture. We believe in collaboration - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

  • An intentionally engaging culture - ditch the silo!
  • Competitive pay and benefit options
  • Strong work-life balance as a focus of the company
  • The chance to learn from some of the best people in the business, including the company’s founders
  • A vibrant, collaborative and devoted team, who still makes time for fun
  • Snacks? Check. Drinks? Check. Game nights? Check!

At Mavenlink, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products, and a successful business.

Mavenlink is an Equal Opportunity Employer.

Product

We challenge the notion that enterprise software can’t be consumer grade. Personalization is the future of product design, and collaboration is not only how our product empowers great business decisions, but it’s also the fabric of our product organization.

Salt Lake City, UT, United States

Our Utah office is located right off Main Street in the heart of Salt Lake City at the Clift Building. We're within walking distance of great food, shopping, and more. Work in our Salt Lake Office and enjoy great perks like:

Perks:
  • Pair programming environment for mentorship and collaboration
  • 8-hour days for work-life balance
  • Weekly catered lunch
  • Weekly Lunch & Learns
  • Monthly hack days
  • Coffee bar, snacks, and a stocked kitchen
  • a Ping pong table
  • Dog-friendly environment
  • Light rail station that stops directly in front of the building for easy commute using public transportation
  • Rewarding team environment
  • New Hire Orientation
Benefits:
  • Group Health Insurance including medical, dental, and vision plans
  • Life Insurance
  • Voluntary benefit options such as Auto, Home, and Pet Insurance
  • Paid Parental Leave
  • Voluntary Commuter Benefit Options (FSA)
  • 15 days of Paid Time Off, plus two additional days with each year of employment
  • 11 Paid Company Holidays which includes a Floating Holiday
  • Top Performers employee recognition program
  • Philanthropic, social, and wellness events through MavenLife

If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.