Client Success Specialist

Location / London, United Kingdom

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

  • Build a strong rapport with customers and manage their relationships with Mavenlink through the entire client journey, from initial kickoff through contract renewal

  • Be the customers’ go to person! Provide international and US based customers with a superior level of service through multiple support channels

  • Understand the client’s business needs and objectives, and ensure alignment to the Mavenlink solution

  • Research and resolve customer inquiries in a timely manner

  • Conduct onboarding and introductory training sessions

  • Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

  • Wear a lot of different hats, not literally though!

The Perfect Client Success Specialist:
We are looking for a strong, customer service oriented individual with experience in professional services or fee-for-service businesses.

  • You have 2-5 years of experience in account management, training, and customer support experience

  • You exercise sound judgment in business decisions and negotiation, while demonstrating effective and professional customer service 

  • You have exceptional organization and time management skills that couple well with your written and communication skills

  • You can do light technical solutions, engaging in consultative dialogue with clients

  • You desire to do meaningful work alongside bright, engaged people within a collaborative team
  • You are flexible and adaptable to change in a fast-paced, start-up company environment

  • You want to shine and showcase your unique skill set for potential advancement and recognition

At Mavenlink, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products, and a successful business.

Mavenlink is an Equal Opportunity Employer.

Client Success

Enabling our clients to achieve their intended business outcomes is at the heart of what we do. We believe that by gaining a thorough understanding of our clients' needs we are equipped with the knowledge to help them succeed.

"The Mavenlink Client Success Team are our clients' advocates, trusted advisors and cheerleaders. When our clients win, we celebrate the victory like it's our own."

— Sabina Pons , VP, Client Success & Support

London, United Kingdom

Our EMEA Headquarters is situated in the heart of the vibrant City of London, just metres away from the River Thames and surrounded by restaurants, cafes and entertainment. Enjoy great perks like:

  • Nespresso coffee, snack bar, and private kitchen
  • Weekly Monday team lunch
  • Weekly Friday team breakfast
  • Panoramic views across the city from our modern top floor office space
  • Large balcony looking south over the river
  • Regular team Cheese Club and other MavenLife events
  • Weekly running club (optional)
  • Rewarding team environment
  • New Hire Orientation

If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.