Senior Consultant

Location / Boston, MA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

As a Services Business Consultant, you will work to support complex Mavenlink implementations leveraging Mavenlink’s products, solutions, tools, methodologies and best practices which result in a successful Client solution and high customer satisfaction. 

About You:

  • The ideal candidate is self-motivated and directed, a leader, a collaborator, with a can-do attitude.  A real “go-getter!”
  • Ability to interact and perform in a cross-functional team environment while remaining sensitive to the varying cultures of both internal and external organizations
  • Ability to create effective and influential Client relationships based on mutual respect in order create a successful implementation and balanced partnership.
  • Ability to quickly integrate into Mavenlink environment and demonstrate a true passion for working with clients. Ability to maintain a client focus and react quickly to problems while working in a fast-paced and dynamic startup environment.
  • Ability to manage expectations and requirements of internal and external stakeholders while performing day to day activities via local and virtual channels.
  • Ability effectively cope with change and maintain high levels of performance while mitigating risk and addressing areas of uncertainty.
  • Proven analytical and problem-solving abilities with strong attention to detail.
  • Excellent written and oral communication and interpersonal skills
  • Ability to present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
  • Ability to self-manage tasks and deliverables across multiple projects and gauge relative priority.
  • Ability to develop and provide services industry domain expertise as it relates to Mavenlink’s world-class software solution.
  • Experience in the areas of financial reporting, business intelligence and key performance metrics.  Knowledge related to managing and tracking project ROI metrics with experience in the development and presentation of financial dashboards or scorecards.

Key Responsibilities

Delivery: 

  • Act as the solutions leader for all aspects of the core Mavenlink solution liaising where needed with other delivery specialists to ensure a coherent, consistent and effective solution and implementation program which addresses Client’s needs.
  • Understand Mavenlink’s technology, product offerings and industries served. Collaborate with the project team and customer to understand all technical aspects and ensure the quality of deliverables.
  • Identify, assess and solve complex business problems. Understand our clients’ business requirements and objectives while ensuring alignment with the Mavenlink solution to drive desired business results.  
  • Drive deployment activities such as requirements gathering, functional design, system testing, user acceptance testing, issue troubleshooting and resolution, change management, and training.
  • Perform the full configuration of Mavenlink required for the deployment of the solution including custom reports, integrations, and data migrations as needed.
  • Provide both industry and Mavenlink best practices related to the services delivery.
  • Demonstrate ability to effectively manage own tasks, task timelines and estimated remaining effort within the services implementation.
  • Demonstrate ability to effective leverage Mavenlink’s implementation methodology and best practices to drive an efficient and successful Client implementation. 
  • Demonstrate ability to achieve high client success within the context of the project scope.

Tool Development:

  • Contribute to the consultant tool set by identifying trends and support internal documentation, development projects and process improvements. 

Practice Development:

  • Contribute to the collective learning of Mavenlink, seeking opportunities to identify and disseminate improvements to organizational methodology, processes and practices
  • Actively participate in the ongoing improvement of the Mavenlink product suite and the services implementation methodology to build and share repeatable processes and quality deliverables that may be leveraged across multiple projects to increase speed and reduce costs

Teamwork: 

  • Contribute to an environment that fosters collaboration and teamwork through sharing experiences, information, perspectives, skills, and expertise.
  • Be a mentor and coach to other team members.


Qualifications

Experience – Non-Technical

  • Demonstrated project implementation experience designing, configuring, and deploying SaaS-based software solutions in the enterprise sector, including custom reports/dashboards.
  • Previous services industry experience and/or experience working with a Professional Services Automation (PSA) solution is a plus.
  • Experience with software implementations, and the ability to execute to project plans, produce client facing deliverables
  • Experience leading solution design workshops, defining business requirements and proposing business processes
  • Ability to document business requirements, business processes and technical specifications

Our Philosophy

Working for a successful smaller-size tech company is a lifestyle choice rather than a job choice. We believe every company can be successful with the right technology and that every individual can be successful with the right culture. We believe in collaboration - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

  • An intentionally engaging culture - ditch the silo!
  • Competitive pay and benefit options
  • Strong work-life balance as a focus of the company
  • The chance to learn from some of the best people in the business, including the company’s founders
  • A vibrant, collaborative and devoted team, who still makes time for fun
  • Snacks? Check. Drinks? Check. Game nights? Check!

At Mavenlink, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products, and a successful business.

Mavenlink is an Equal Opportunity Employer.

Professional Services

Boston, MA, United States

Our Boston office is located in the heart of the city, at the intersection of the vibrant Downtown Crossing and Theater District neighborhoods. Mavens enjoy a quick commute via the MBTA rapid transit system, biking, or walking to the office. Hundreds of shops, restaurants, entertainment venues, green spaces, and harbor walks are right at our doorstep. Office perks include:

Perks:
  • Weekly Friday happy hour
  • Loaded snack bar
  • Sparkling water on tap
  • Iced coffee, cold brew & Nespresso coffee
  • Team games (including our Ping Pong table!)
  • New Hire Orientation
Benefits:
  • Group Health Insurance including medical, dental, and vision plans
  • Life Insurance
  • Voluntary benefit options such as Auto, Home, and Pet Insurance
  • Paid Parental Leave
  • Voluntary Commuter Benefit Options (FSA)
  • 15 days of Paid Time Off, plus two additional days with each year of employment
  • 11 Paid Company Holidays which includes a Floating Holiday
  • Top Performers employee recognition program
  • Philanthropic, social, and wellness events through MavenLife

If you don’t see your dream job listed, we encourage you to apply anyway. We don't want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to the Maven network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Mavenlink.