VP, Advisory Services

Location / Irvine, CA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.

The Role

Key Responsibilities
  • Partners with Sales and Professional Services to engage with prospects as our Services industry domain expert and business architect to present delivery methodology, scope engagements (approach, schedule, resources), and to author the ultimate Statement of Work (SOW).

  • Position and lead Business Process Workshops with prospects (half-day or full-day on-site engagements with key prospect stakeholders conducting deep discovery, identifying challenges / pain points, and providing a vision of how Mavenlink can help address these while optimizing prospect’s Services delivery / operations).
  • Serve as executive sponsor for larger engagements.

  • Partners with Client Success and Solution Consulting to assist with renewals, expansions and upsells in support of Mavenlink’s retention and cohort goals
  • Coordinates to sell Professional Services (“PS”) existing customers. This includes:
    • Scoping PS engagements
    • Developing and/or coordinating estimates and pricing for PS engagements.
    • Creating Statements of Work for PS engagements
  • Facilitating negotiations related to PS engagements (SOW questions, redlines, etc.)
  • Provide increased credibility to Mavenlink team during existing client discussions
  • Serve as a PS knowledge expert, offering insights into PS delivery operations and related best practices
  • Engage and coordinate with Mavenlink PS Operations on unusual staffing commitments and/or timelines
  • Actively contribute to creation, maintenance, and updates of Advisory Services Content Assets (including SOW templates, PS Sales presentations, RFP content, PS Sales materials)
  • Effectively balance the needs between happy references clients and the financial needs of Mavenlink’s business
  • Engages with Client Success and its clients to review Outcomes defined in the sales process or define Outcomes that align to value realization goals of software
  • Triage existing clients needs to bring resolution to technical issues, support product adoption or recommend services where additional consulting is needed. Engage other internal departments (e.g., Product, Support, etc.) as needed
  • Leverage and engage partners to support Client’s adoption or technical services needs
Experience and Skills
  • BA or BS required
  • 10-15 years experience in leadership/management roles running a consulting organization, ideally with P&L ownership.
  • An expert in the Professional Services field with the ability to consult with and advise client’s VP and C-level Services Executives.
  • Experience leading business development efforts for consulting services work.

  • Solid understanding of Project Management methodologies, processes, and tools (standard and emerging trends).
  • Self-motivated and comfortable with ambiguity
  • Strong influencing and negotiation skills
  • Knowledge of the unique challenges faced by professional services organizations and the opportunities and solutions available in the market
  • Ability to stay calm in tense situations and adapt on the fly
  • Ability to work effectively within teams and build relationships that cross different groups within the Mavenlink organization (Services and Sales) as well as in an independent fashion
  • Excellent written and oral communication and interpersonal skills
  • Experience with Software as a Service (SaaS) is strongly preferred
  • Knowledgeable about standard delivery process methodologies (e.g. Waterfall, Agile) and related tools
  • Knowledgeable on all relevant aspects of the Mavenlink product suite and solutions as well as related industry solutions such as CRM, ERP, and HCM.

Post-Covid, this position will require 30-40% travel.

Our Philosophy

Working for a successful smaller-size tech company is a lifestyle choice rather than a job choice. We believe every company can be successful with the right technology and that every individual can be successful with the right culture. We believe in collaboration - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

  • An intentionally engaging culture - ditch the silo!
  • Competitive pay and benefit options
  • Strong work-life balance as a focus of the company
  • The chance to learn from some of the best people in the business, including the company’s founders
  • A vibrant, collaborative and devoted team, who still makes time for fun
  • Snacks? Check. Drinks? Check. Game nights? Check!

At Mavenlink, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing the diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products, and a successful business.

Mavenlink is an Equal Opportunity Employer.

Professional Services

Irvine, CA, United States

Our Irvine headquarters is just minutes from great restaurants and entertainment, and close to beaches and boating. Work in the tech hub of Southern California and enjoy great perks like:

Perks:
  • In-office cafe with Nespresso coffee stations
  • Daily catered lunch
  • Cold brew coffee, beer, and kombucha on tap
  • Stocked kitchen with a variety of snacks and cold beverages
  • Access to onsite gym (with Peloton bikes)!
  • Flexible schedule for work-life balance
  • Rewarding team environment
  • New Hire Orientation and various personal development courses offered throughout the year
  • a ping pong table, shuffle board, Pac-Man arcade game machine, and more!
Benefits:
  • Group Health Insurance including medical, dental, and vision plans
  • Life Insurance
  • Voluntary benefit options such as Auto, Home, and Pet Insurance
  • Paid Parental Leave
  • Voluntary Commuter Benefit Options (FSA)
  • 15 days of Paid Time Off, plus two additional days with each year of employment
  • 11 Paid Company Holidays which includes a Floating Holiday
  • Top Performers employee recognition program
  • Philanthropic, social, and wellness events through MavenLife

If you don’t see your dream job listed, we encourage you to apply anyway. We don't want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to the Maven network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Mavenlink.