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Client Success Manager

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.


The Job:

  • Build a strong rapport with customers and manage their relationships with Mavenlink

  • Be the customers’ go to person! Provide international and US based customers with a superior level of service through multiple support channels

  • Understand the client’s business needs and objectives, and ensure alignment to the Mavenlink solution

  • Research and resolve customer inquiries in a timely manner

  • Conduct onboarding and introductory training sessions

  • Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

  • Wear a lot of different hats, not literally though!


The Perfect Account Manager:


We are looking for a strong, customer service oriented individual with experience in professional services or fee-for-service businesses.
  • You have previous account management, training and customer support experience. Can you say… expert!
  • You exercise sound judgment in business decisions, while demonstrating effective and professional customer service
  • You have exceptional organization and time management skills that couple well with your written and communication skills
  • You desire to do meaningful work alongside bright, engaged people and work within a collaborative team
  • You are flexible and adaptable to change in a fast-paced, start-up company environment
  • You want to shine and showcase your unique skill set for potential advancement and recognition

  • College degree? Yes, you graduated!
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Mavenlink is an Equal Opportunity Employer.
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If you don't see your dream job listed, tell us a little about yourself and apply here. We are always looking for talented team players to join our growing company.