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Credit and Collections Specialist

Location / Irvine, CA, United States

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The Company

Mavenlink is a rapidly growing, globally recognized SaaS company that provides technology, expertise, and support that enables organizations throughout the world to conduct business anywhere, with anyone. We believe every business deserves a chance to succeed in today’s fast-moving, connected economy. That’s why we set out to reinvent the way the world conducts business — and why we need people just like you.

Did we mention that Mavenlink is an awesome place to work? You’ll have the opportunity to work in an energetic environment with a smart team that loves what they do.


About the Role:
The Credit and Collections Specialist develops and administers credit and collection programs. Monitors credit and collection processes and operations to make recommendations on opportunities for improvement. The Credit and Collections Specialist manages all A/R Collection functions as well as work with internal departments to mitigate risk and investigate and resolve issues.The Credit and Collections Specialist develops and administers credit and collection programs. Monitors credit and collection processes and operations to make recommendations on opportunities for improvement. The Credit and Collections Specialist manages all A/R Collection functions as well as work with internal departments to mitigate risk and investigate and resolve issues. 

Duties And Responsibilities:
  • Monitors and actively collects on Accounts Receivable balances
  • Partners with internal departments as necessary to resolve issues that may affect collection activities
  • Reviews aging report daily and ensures timely collection & cash application of outstanding balances, particularly items greater than 60 & 90-day buckets, are being investigated, addressed & collected accordingly Reviews, analyzes, reconciles and makes recommendations for bad debt provision
  • Prepares weekly and monthly aging reports and provides explanation, status, and course of action for past due invoices
  • Works closely with sales and service to support customer requests
  • Recommends accounts slated for further action or to be placed on hold
  • Reconciles accounts receivable items including billing or cash posting errors and disputed or unauthorized deductions
  • Maintain A/R reports and customer files
  • Reviews and approves general ledger account analysis and reconciliations for accounts related to A/R
  • Participates and coordinates AR/Collection month-end close activities and provide reporting to management
  • Ensures proper financial treatment of all accounts receivable entries in accordance with Generally Accepted Accounting Principles (GAAP)
  • Ensures collections process is performed in accordance with company policy and comply with State and Federal Laws
  • Develops and implement changes to existing policies and procedures to improve the accuracy and efficiency of accounts receivable transactions
  • Provide support to other team members to ensure departmental goals are met
  • Other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Preferred Qualifications And/or Education: 
  • Bachelor's Degree in Finance or equivalent experience in a related field
  • 10-15 years of experience in credit, collections and/or accounts receivable
  • Strong knowledge of business-to-business accounts receivable analysis and credit/collections procedures
  • Solid working knowledge of A/R related transactions and understanding of billing and collection processes
  • Familiar with (GAAP) General Acceptance Accounting Principles
  • Ability to prioritize tasks and demonstrate a willingness to accept new challenges
  • Previous experience in the SaaS/Software industry highly desired

Soft Skills

  • Must be reliable with strong organizational skills and solution-oriented philosophy
  • Ability to adapt, plan and organize in a constantly changing environment • Strong written and verbal communication skills
  • Must be proactive, meticulous, organized, and detail oriented
  • Ability to efficiently resolve problems
  • Ability to accomplish multiple tasks • Ability to work independently with minimal direction 
Mavenlink is an Equal Opportunity Employer.
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