TeleTracking needed a resource management solution that could provide support in several crucial areas, including their time tracking practices, resource utilization and forecasting capacity. Their search for a solution led them to consider Kimble and OpenAir PSA tools before they found Mavenlink
Sales Pipeline Visibility
Mavenlink enabled long-term scheduling and insights into both in-office and remote employees to reduce benchtime. These insights into upcoming project demands help make the most of each resource.
Detailed Utilization Reports
TeleTracking dealt with frequent time entry miscategorization and inconsistent utilization definitions, which made it difficult to understand employee utilization and needs.
Accurate Time Tracking Capabilities
Mavenlink helped TeleTracking overcome the limitations and unclear requirements of their previous systems, which had led to inaccurate utilization, lower compliance rates, and inaccurate project budgets, which were compounding other challenges.
Massive Gains in Resource Utilization
Adopting Mavenlink has helped TeleTracking achieve 100% compliance with their time tracking policies, ensuring all team members are reporting correctly. This has resulted in TeleTracking experiencing a 37% increase in billable utilization between 2018 and 2019. In addition, the company has benefited from improved Work-in-Progress (WIP) accounting through Mavenlink.
Robust Time Tracking
Previously, TeleTracking was not tracking all time for remote, technical teams, despite having a large number of those employees. Insights provided by Mavenlink create visibility into how resources are being used and prevent underutilization by helping managers understand how their entire team can operate more effectively, with an 18% increase in hours to date.
Long-Term Forecasting for Capacity
TeleTracking has utilized Mavenlink’s Unnamed Resource Feature to allow named resources to be scheduled closer to actual events and has used Master Planning to assure all resources both remote and on-site are scheduled effectively. In addition, Insights Reports support real-time, objective capacity planning.
TeleTracking provides patient flow automation solutions to the healthcare industry to solve today’s pressing hospital needs.Their mission is to optimize workflow and improve timely patient care.
REPLACED Excel, Microsoft Project
- 100% time tracking compliance
- 13% increase in hours in 2 weeks
- 18% increase in hours to date
- 37% increase in billable utilization
“Being able to finally have this ecosystem with Mavenlink where we could look at our resources as a whole and see where they were deployed, what they were focused on, what skill sets we had available, balance out the workload for our resource pool, and the forecast was a huge opportunity.”