Episode 2

OCTOBER 12, 2021

The Challenges and Trends Shaping The Future of Services Delivery w/ Ray Grainger, Sean Crafts & Roger Neel

View Show Notes

To kick off the first episode, host Matt Finch sits down with the founders of Mavenlink, Ray Grainger, Roger Neel, and Sean Crafts, to discuss some of the current challenges and future trends in the services industry! Their conversation includes:

  • The powerful forces reshaping the services industry
  • Getting the right talent at the right place at the right time in order to meet client needs
  • The emerging employee-first culture
  • The current subcontractor landscape
  • The pitfalls of tribal knowledge
  • How digital transformation and technology are evolving the industry
  • The role of Covid globalization and the appeal of a liquid workforce to both organizations and employees
  • The importance of a centralized resource management function
  • Applying a supply chain methodology to your services business

Matt Finch

Vice President, Global Solutions Consulting and Enablement

Matt Finch is a 20 year software and services industry leader who has led pre sales, sales and services teams across a variety of software companies. Matt’s early career was involved in one of the UKs first SaaS startups in the late 90s and then one of Europe’s largest consulting organizations. Following a move to the West Coast almost a decade ago he has been growing solutions consulting organizations at global software companies ever since. Matt’s passion for technology and process improvement focuses him on helping companies reach their potential and realize the value of the software they implement through a relentless focus on outcomes and adoption.


Brent Trimble

Managing Director, Marketing Service & Agency Vertical

Brent Trimble is a 15+ year agency leadership veteran who has led agency growth and operation initiatives. As Mavenlink’s Agency Managing Director & VP of Advisory Services, he specializes in mapping and improving agency workflows. Deploying market understanding and best practices, Brent helps agencies refine processes and staffing dynamics. He isolates key metric improvements resulting in faster revenue recognition and ultimately models performance impact. Before joining Mavenlink Brent held positions at Interpublic Group, Accenture, WPP, independent agencies and consulting firms.

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